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Terms & Conditions of Business
1. Interpretation
1.1 In these Conditions:
BUYER means the person who accepts a quotation of the Seller for the sale of the Goods or whose order for the
Goods is accepted by the Seller.
GOODS means the goods (including any instalment of the goods or any parts for them) which the seller is to supply
in accordance with these Conditions;
SELLER means Monolution Limited (registered in England under Company Number 5714465)
CONDITIONS means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires)
includes any special terms and conditions agreed in writing between the Buyer and Seller;
CONTRACT means the contract for the purchase and sale of the Goods;
WRITING includes telex, facsimile transmission, electronic mail and comparable means of communication.
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision
as amended, re-enacted or extended at the relevant time.
1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.
2.Basis of the sale
2.1 The Seller shall sell and the Buyer shall purchase the Goods in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written order of the Buyer which is accepted by the Seller, subject in either case
to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.
2.2 No variation to these Conditions shall be binding unless agreed in Writing between the authorised representatives
of the Buyer and the Seller.
2.3 The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed.
2.4 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the
part of the Seller.
3. Orders and Specifications
3.1 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in Writing
by the Seller’s authorised representatives.
3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the
Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms.
3.3 The quantity, quality and description of any specification for the Goods shall be those set out in the Seller’s
quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by the Seller).
3.4 If the Goods are to be manufactured or any process is to be applied to the Goods by the Seller in accordance with
a specification submitted by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and
expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim for infringement of any patent, copyright, design, trade make or other industrial or intellectual property rights of any other person which results from the seller’s use of the Buyer’s specification.
3.5 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.
3.6 No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in
writing of the Seller and on terms that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller as a result of cancellation.
3.7 By accepting any orders from the Buyer, the Seller agrees to comply with all relevant quality standards, including the Buyers Product or Service conformity, Product Safety and Ethical behaviour requirements as they will directly contribute towards this.
4. Price of the goods
4.1 The price of the Goods shall be the Seller’s quoted price or, where no price has been quoted (or a quoted price is
no longer valid), the price listed in the Seller’s published price list current at the date of acceptance of the order. Where the Goods are supplied for export from the United Kingdom, the Seller’s published export price list shall apply. All prices quoted are valid for 30 days only or until earlier acceptance by the Buyer, after which time they may be altered by the Seller without giving notice to the Buyer.
4.2 The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such
as, without limitation, alteration of duties, significant increase in the cost of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer,
or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.
4.3 Except as otherwise stated under the terms of any quotation or in any price list of the Seller, and unless otherwise agreed in Writing between the Buyer and the Seller, all prices are given by the Seller on an ex works basis, and where
the Seller agrees to deliver the Goods otherwise than at the Seller’s premises, the Buyer shall be liable to pay the
Seller’s charges for transport, packaging and insurance, unless agreed by the Seller
4.4 The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to
the Seller.
5 Terms of Payment
5.1 Subject to any special terms agreed in Writing between the Buyer and the Seller, the Seller shall be entitled to
invoice the Buyer for the price of the Goods on or at any time after delivery of the Goods, unless the Goods are to be collected by the Buyer or the Buyer wrongfully fails to take delivery of the Goods, in which event the Seller shall be
entitled to invoice the Buyer for the price at any time after the Seller has notified the Buyer that the Goods are ready
or collection or (as the case may be) the Seller has tendered delivery of the Goods.
5.2 The Buyer shall pay the price of the Goods within 60 days of the date of the Seller’s invoice (unless otherwise
agreed in writing), and the Seller shall be entitled to recover the price, notwithstanding that delivery may not have
taken place and the property in the Goods has not passed to the Buyer. The time of payment of the price shall be of
the essence of the Contract. Receipts for payment will be issued only upon request.
5.3 If the Buyer fails to make any payment on the due date then, without prejudice to any other right or remedy
available to the Seller, the Seller shall be entitled to:
a. cancel the contract or suspend any further deliveries to the Buyer
b. charge the Buyer interest (both before and after any judgment) on the amount unpaid, at the rate of 6 percent
per annum above the Seller’s bank base rate from time to time, until payment in full is made (a part of a month
being treated as a full month for the purpose of calculating interest).
6. Delivery
6.1 Delivery of the Goods shall be made by the Buyer collecting the Goods at the Seller’s premises at any time after
the Seller has notified the Buyer that the Goods are ready for collection or, if some other place for delivery is agreed
by the Seller, by the Seller delivering the Goods to that place.
6.2 Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.
6.3 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure
by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the
Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as
repudiated.
6.4 If the Seller fails to deliver the Goods (or any instalment) for any reason other than any cause beyond the Seller’s reasonable control or the Buyer’s fault, and the Seller is accordingly liable to the Buyer, the Seller’s liability shall be
limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar goods to replace
those not delivered over the price of the Goods.
6.5 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) then, without prejudice to any other right or remedy available to the Seller, the Seller may store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage.
7 Risk and property
7.1. Risk of damage to or loss of the Goods shall pass to the Buyer:
a. in the case of Goods to be delivered at the Seller’s premises, at the time when the Seller notifies the Buyer that the Goods are available for collection; or
b. in the case of Goods to be delivered otherwise than at the Seller’s premises, at the time of delivery, if the Buyer
wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
7.3. Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller’s fiduciary agent and Bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property, but the Buyer shall be entitled to resell or use the Goods in the ordinary cause of its business.
7.4 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the buyer or any third party where the Goods are stored and repossess the Goods.
7.5. The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing bySeller and, if the Buyer fails to do so forthwith, to enter upon any premises of the buyer or any third party where the Goods are stored and repossess the Goods.
7.5. The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.
8. Warranties and liability
8..1 Subject to the conditions set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of one month from the date of their initial use or one month from delivery, whichever is the first to expire
8.2 The above warranty is given by the Seller subject to the following conditions:
a. the Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or
specification supplied by the Buyer;
b. the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage,
negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller’s approval;
c. the Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the
total price for the Goods has not been paid by the due date for payment;
d. the above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of
which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.
e. In the event of material or product being free-issued by the Buyer, the Seller shall not be liable for any damage caused throughout the production process. If any irreparable damage does occur during the manufacture process, the Buyer is responsible for replacing this material.
8.3. Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
8.4. Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on
Statements) Order 1976) the statutory rights of the Buyer are not affected by the Conditions.
8.5 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
8.6. Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.
8.7 Except in respect of death or personal injury caused by the Seller’s negligence the Seller shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use of resale by the Buyer, and the entire liability of the Seller under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.
8.8 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality to the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control:
a. Act of God, explosion, flood, tempest, fire or accident;
b. war or threat of war, sabotage, insurrection, civil disturbance or requisition;
c. acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental,
parliamentary or local authority;
d. import or export regulations or embargoes;
e. strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third
part);
f. difficulties in obtaining raw materials, labour, fuel, parts or machinery;
g. power failure or breakdown in machinery.
9. Insolvency of Buyer
9.1. This clause applies if:
a. the Buyer makes any voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or
(being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of
amalgamation or reconstruction); or
b. an encumbrance takes possession, or a receiver is appointed, of any of the property or assets of the Buyer; or
c. the Buyer ceases, or threatens to cease, to carry on business; or
d. the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer
and notifies the Buyer accordingly.
9.2. If this clause applies then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
10. Export terms
10.1 In these Conditions (Incoterms means the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date when the Contract is made. Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions, but if there is any conflict between the provisions of Incoterms and these Conditions the latter shall prevail
10.2 Where the goods are supplied for export from the United Kingdom, the provision of this clause 10 shall (subject to any special terms agreed in writing between the Buyer and the Seller) apply notwithstanding any other provision of these Conditions.
10.3 The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties on them.
10.4 Unless otherwise agreed in Writing between the Buyer and the Seller, the Goods shall be delivered fob the air or sea port of shipment and the Seller shall be under no obligation to give notice under section 32(3) of the Sale of Goods Act 1979.
10.5. The Buyer shall be responsible for arranging for testing and inspection of the Goods at the Seller’s premises before
Shipment. The Seller shall have no liability for any claim in respect of any defect in the Goods which would be apparent on inspection and which is made after shipment, or in respect of any damage during transit.
10.6 Payment of all amounts due to the Seller shall be made by irrevocable letter of credit opened by the Buyer in favour of the Seller and confirmed by a bank acceptable to the Seller or, if the Seller has agreed in Writing on or before acceptance of the Buyer’s order to waive this requirement, by acceptance by the Buyer and delivery to the Seller of a bill of exchange drawn on the Buyer payable 60 days after sight to the order of the Seller at such branch of the Seller’s bank as may be specified in the bill of exchange
10.7 The Buyer undertakes not to offer the Goods for resale in any country notified by the Seller to the Buyer at or before the time the Buyer’s order is placed, or to sell the Goods to any person if the Buyer knows or has reason to believe that that person intends to resell the Goods in any such country
11. General
11.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision of the party giving the notice.
11.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
11.3 If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.
This document defines methods and requirements specific to suppliers providing material to Monolution ltd. Havant facility.
https://www.monolution3d.com/services
As per the above documents, suppliers will preferably operate a quality management system that conforms to AS9100 and/or ISO9001 to support Monolution with their customer base.
1.1 Where the above certification is not in place, additional information and/or audits must be conducted between the supplier & Monolution to ensure the services provided are suitable for the allocated work scope. Monolution shall have right of access to the supplier to audit and review processes as part of a risk mitigation process.
1.2 The supplier shall provide Monolution Ltd, a Monolution Ltd customer, or a specified third party (customer/certifying body), right of access to the facility and all records related to product ordered by Monolution Ltd or one of its suppliers.
1.3Monolution Ltd reserves the right for Monolution Ltd, a Monolution Ltd customer, or a specified third party (customer/certifying body), to perform an audit or inspection at the supplier’s facility. Such verification shall not be used as evidence of effective controlof quality. This verification does not absolve the supplier of responsibility for providing an acceptable product and does not preclude any subsequent rejection by Monolution Ltd or its customer.
2. Related Documents
3.Definitions
C OF C – Certificate of Conformity – Confirming the Manufacturing requirements.
CMM – Co-ordinate Measuring Machine.
DS – Design Specification
FAI / FAIR – First Article Inspection Report.
ITEM – A detail componentor an assembly.
PP – Progress Plus
SUPPLIER - A Company providing a service, working to drawings, specifications, etc. supplied by Monolution Ltd who is subject to the requirements detailed in this document.
DIRECT – Supplied Products or Services that are incorporated in the production of released deliverables. (Raw material, Treatments etc.)
IN-DIRECT – Products or Services that are not incorporated in the production of released deliverables. (Consumables, cleaner, fixtures etc.)
NB: Where a supplier can be considered as both direct and indirect, Direct approval controls shall be applied.
4. Supplier Approval
4.5.1 Suppliers that hold AS9100 approvals will be approved and classed as ‘AS9100’ on PP. The relevant certificate must be obtained from the supplier and stored in the ‘\\MONOSRV2\Quality\Supplier Quality’ Folder, These suppliers can be used for all Monolution work, provided they are suitably skilled for the specific task.
4.5.2 Suppliers that hold ISO9001 approvals will be approved and classed as ‘ISO9001’ on PP. The relevant certificate must be obtained from the supplier and stored in the ‘\\MONOSRV2\Quality\Supplier Quality’ Folder. These suppliers can be used for all Monolution work excluding Aerospace work where the customer has specified that all products & services must be delivered to AS9100, provided they are suitably skilled for the specific task.
4.5.3 The scope of work and products or services supplied shall be identified in the new supplier form, and the appropriate code selected in PP. DIRECT supplied materials shall be identified as 5000, Sub-Contract work as 5004, all others, as appropriated from the drop-down list. The scope of work must be selected in PP, in the “Default” tab the nominal code must be selected IAW with the approved scope of work seen in the new supplier form. An example of a direct Supplier screen entry can be seen below.
4.5.4 For para’s 4.4.1 & 4.4.2, the certificate expiry date must be documented on PP and it is the responsibility of the Office Manager to ensure that the renewed certificate is obtained before the expiry date. If there is an expiry of a current certificate, the account must either be suspended or recategorized to ‘Experienced’ and therefore, the work scope is limited.
4.5.5 For Paras 4.4.1 & 4.4.2, if certification expires, it is possible for Monolution to continue using this supplier for a period of 8 weeks whilst they obtain and re-submit their recertification certificate. If a supplier exceeds this period without submitting their account will be downgraded to ‘Experienced’ as per 4.4.5.
4.5.6 Suppliers that do not hold AS9100 or ISO9001 approval can still be approved and used by Monolution, but not if the customer requirements mandate that only AS9100 or ISO9001 suppliers can be used. These suppliers will be classed as ‘Experienced’ on PP and do not require annual recertification, but their certification date will be used to monitor their next Supplier Questionnaire date. Details of auditing requirements for these suppliers are detailed in Para 8.
4.5.7 Suppliers that supply IN-DIRECT products or services or customers providing us with free-issue components will be classed as ‘Non-Manufacturing’. No certificates or audits are required for these suppliers.
4.6 Sub-contractors and the services for which they are approved are detailed to PP following the same process.
4.7 Once a supplier or sub-contractor is approved, their performance is reviewed at the quarterly Management Review. This review will include a review of any un-used/dormant suppliers that Monolution may want to ‘Close’ the accounts on (accounts can be re-opened if required, but this would be executed by re-following para’s 4.1-4.4).
4.8 Supplier accounts may be suspended/not approved within the PP computer system thus preventing any further purchases. This may be a consequence of poor performance, an expired certificate or any other reasonable commercial or technical reason.
5. Flow Down Of Requirements
It is seen as the responsibility of the supplier to obtain all customer, technical and regulatory requirements Flowed Down to the supplier. These Flow Down requirements can be found in technical data (Drawings) Purchase orders and or customer specific requirements.
It is the expectation that all Flow down requirements communicated to the supplier are reviewed and understood, where any requirement cannot be met, the supplier shall share this information and look to obtain suitable, complaint resolution.
6. General Requirements
The suppliermay only undertakework covered by the scope of their Monolution Ltd Approval. Work outside of this scopecan only be undertaken with the writtenauthority of the Monolution Ltd Management team. All elements of this manual must be “flowed down” through the supply-chain.
The Suppliershall ensure that all appropriate personnel are familiarwith Monolution Ltd technical documentation and any associated process specifications for all work undertaken and ensure they are suitably skilled and/or trained, including any qualifications.
Additional clauses as defined in Applicable Documents, Monolution Ltd specific requirements (e.g. Quality Plans) and any additional requirements as communicated.
6.1 Order Coverage
Material may only be suppliedto Monolution under coverage of a “Purchase Order”. The purchase order may take the form of:
In all cases the “purchase order” must clearlydefine the works to be carried out and the contract requirements. No material may be processedand delivered to Monolution Ltd without formal purchase order coverage.
6.2 Quality Records
Records relating to manufacturing, which confirm the conformance of a product / process must be retainedfor a period of 3 years unless agreed otherwise. The requirement to retain QualityRecords and be able to provide the same (or certified copies) to Monolution Ltd on request remains in place even at the completion of the contract.
The quality records that shall be kept include any relevant documentation pertaining to the supplied product. For example (but not limited to):
The supplier shall agree to transmit to Monolution ltd, those records kept in support of Monolution work, in event that the supplier discontinues material supply. All records must be made available for evaluation by Monolution Ltd.
6.2.1 Product / Part Traceability
Monolution ltd. requires the supplier to operate a manufacturing and purchasing control system that allows any material / piece part to be traced back to its original point of manufacture. In the case of raw material, this may be the material certificate for the material, supplied by the mill. For piece parts, this may be the Certificate of Conformance and batch identity of the original equipment manufacturer (OEM). Catalogue parts may only be used for development projects with the express permission of Monolution ltd. This level of traceability must be operable through all levels in the supply-chain.
Where components are so small that individual identification is not possible, or practical, they are to be “bagged and labelled” i.e. material from the same manufacturing batch can be bagged together and the bag / container labelled with the identification and traceability data.
It is imperative that all Monolution Suppliers actively prevent the use of counterfeit parts.
6.3 Release of Product to Monolution ltd
Each ReleaseCertificate shall bear a unique serial number and give comprehensive details of the items supplied, including any limitations or qualifications, applicable concessions, agreed deviations, shortagesor outstanding work.All Certificate of Conformity shall be individually verified and signed by authorised personnel.
6.4 Foreign Object Debris Prevention
A Foreign Object Debris Prevention program for the purpose of prevention, detection, and removal of foreign objects would be beneficial to both the supplier and Monolution ltd but not mandated. THE FOD program is to include:
6.5 Preservation of Product
It is the supplier’s responsibility to ensure all articles are adequately packaged to preserve product quality.
6.6 Control of Monitoring and Measuring Devices
Monolution ltd must be informed of any calibration failures, which may affect products supplied to the company and / or its’ customers.
On receipt of any Monolution Ltd loaned Measuring and Test Equipment, the Supplier shall ensure that such items are in calibration and that they clearly define calibration recall dates.
6.7 Sub-Tier Approval
6.7.1 Suppliers are not typically required to utilise sub-tiers who have been approved by Monolution Ltd. However, some contracts and processes require that Customer-specified suppliers are used. Orders must not be placed on “Sub-Tier” Suppliers for work that was intended for their own manufacture. Where a supplier intends to sub-contract manufacture or services, the Monolution Ltd buyer, quality team and / or directors must be informed.
6.7.2 For general machining processes only, the sub-tier may be used without recourse to Monolution ltd. provided that the sub-tier has been assessed by the Supplier and is held on their Approved Supplier Listing. The supplier shall assume full responsibility for sub-tier supplier activities, and this will be covered by the Suppliers CoC.
6.8 Source-change
Where a Supplier intends to change the source of supply / service, of any parts, through their supply chain, they shall inform Monolution procurement, and at the earliest opportunity, to allow Monolution and their Customer’s to review the risks associated with the proposed change. The Supplier must have authority from Monolution Ltd. before proceeding with any change to the source of supply / service.
6.9 Additional Expectations
All suppliers form part of Monolutions Supply Chain and therefore, contribute towards product safety, product/service conformity and the behavioural and ethical expectations of and on the company. By accepting any orders or agreements from Monolution, the Supplier must agree to abide by all of these expectations and to be available for auditing as per para 1.
6.10 Method Change
Where a supplier wishes to change the method of manufacture for a part (e.g. conventional machining to EDM), the Supplier must request approval from Monolution Limited prior to undertaking the method change.
6.11 Continual Assessment
Monolution ltd. monitors supplier performance via a Quarterly Management Meeting. Where performance fails to meet the required level, Monolution ltd. will require supplier engagement to rectify the issues and improve performance. This may also result in an in-person or remote Desktop Audit, as detailed in para 8.
The expectations for this are:
As a supplier to Monolution, your performance is imperative to our success, but you also contribute to our Product or Service conformity, Product Safety and reputation. Therefore, Monolution expects you to be have in the correct manner in relation to performance, quality, ethical behaviour and professional conduct. Failure to meet these standards may result in suspension or termination of your account.
6.12 Continual Supplier Risk Assessment – Supplier Questionnaire
At the required interval, be that at the 3-year auditing period for experienced suppliers or at the request of re-issued external certification for all other suppliers. The supplier shall be required to complete the Supplier Questionnaire, the information provided shall be used to determine the suitability of continued approval. The review shall be based on Risk and shall be carried out using the following Risk assessment table.
The supplier is scored and appropriate actions taken to ensure the correct level of oversight is applied to the supplier based on the type of products and services supplied. It is at the discretion of the Quality Manager with regard auditing and appropriate actions.
6.12 Deviations
No deviation to any Procedure or Drawings may be actioned, unless it is being requested and authorised on either a Concession / Permit.
6.13 Non-Conformance
The supplier is responsible for delivering products and services that conform in full to the order. It is the supplier’s responsibility to undertake reviewsas they deem necessary in order to understand the full meaning of conformity in terms of the orderpresented and accepted. The delivery of non-conforming material is not acceptable.
6.14 Reporting
Where a supplier is aware that product is, or may be non-conforming, the buyer quoted on the Purchase Order should be contacted immediately to determine applicable actions. The supplier must not knowingly supply non-conforming material to Monolution ltd. without coverage of a concession or permit (section6.4). Should equipment be delivered in accordance with email, written, or verbal instruction from an office of Monolution ltd. but without coverage of a concession / waiver / permit, the equipment may be rejected and the suppliers rating de- merited accordingly.
If, during routine check / audit, following delivery the supplier identifies a non-conformity in a part / process, Monolution Limited must be contacted immediately with information relating to the product and non-conformity. This allows Monolution Ltd. to undertake reviews with the customer to determine any potential implications.
6.15 Reject Equipment / Parts / Process / Delivery
6.15.1 All supplier deliveries are inspected upon delivery for product and paperwork conformance.
Monolution users: follow MONO_P_001 Para 4.3 for guidance on internal process.
6.15.2 If any paperwork is found to be missing or incomplete, this will be requested of the supplier immediately.
6.15.3 If any unapproved deviations are found, a Non-Conformance will be raised, and the item will be rejected.
6.15.4 The rejected item will then be returned to the supplier with a complete Return Note’ and a subsequent NCR will be raised. A SCAR form will also be supplied and will need completing within 30 days of receipt.
6.15.5 The component/assembly in question must be reworked or remade correctly to the specification and then re-submitted to Monolution for review.
6.15.6 The SCAR form must be returned to Monolution for review. A member of the team will review the completed form and either accept this form as being acceptable, ask for more information or potentially ask for a follow-up audit.
6.15.7 Repeated NCR’s or concerns raised over Supplier Quality could lead to approval suspension and/or termination.
6.15.8 All of the above paperwork will be retained in the Quality Folders for audit purposes.
6.16 Concession
6.16.1 In exceptional cases, Monolution Limited may sanction the use of non-conforming equipment by use of a concession or permit. The Supplier must be in receipt of an approved watermarked Monolution Limited concession or permit before delivering known non-conforming equipment or parts. Where, by agreement, the application is determined to be the liability of the supplier, Monolution Limited may recover costs for processing the concession or permit from the supplier. The supplier rating may additionally be reduced to reflect the burden of the concession or permit.
7. Auditing
7.1 As detailed in 1.1, the supplier shall allow Monolution personnel to their facility in order to carry out pre-planned audits, captured on form QSF004.
7.2 As detailed in para 6.11, any performance, quality or ethical/behavioral concerns raised during the Quarterly Management Meeting Supplier Reviews may result in an in-person and/or desktop audit.
7.3 ‘Experience’ suppliers will be subject to an audit every 3 years as standard, which is completed via QSF004 and stored in the folder \\MONOSRV2\Quality\Supplier Quality\Desktop Audits.
7.13.1 If any subsequent audits are failed, or do not meet the company expectations, then there may be a follow-up in-person audit. Any concerns raised will cause the account to go onto a temporary, or permanent, block and no orders will be placed until the remedial actions are completed to Monolutions standards.
7.13.2 The first audit will not be due for up to 3 years from the date of initial approval.
7.15 Supplier desktop audits may also be sent to any suppliers throughout the calendar year for completion in order to maintain a level of monitoring of Monolutions supply chain, or if there are any specific performance concerns.
7.16 Desktop audits require completion within 30 days of receipt of the form.
END OF DOCUMENT.
